Privacy Policy

Fresh General Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.fgsnv.com), book our HVAC, plumbing, or refrigeration services, or communicate with us.

1. What Personal Information We Collect We only collect information that you voluntarily provide to us when you request an estimate, book a service, or contact us. This includes:

• Full Name

• Service Address

• Phone Number

• Email Address

• Payment and billing information (processed securely during service completion)

2. How Personal Information Is Used We use your data strictly to operate our business and provide you with services. Specifically, your information is used to:

• Schedule and dispatch technicians to your location.

• Provide accurate service estimates and invoices.

• Send appointment confirmations, arrival times, and updates.

• Respond to your customer service inquiries.

3. Who Personal Information Is Shared With We do not sell, rent, or lease your personal data to any external entities. Your information is only shared with trusted third-party service providers who assist in operating our business, such as our secure dispatching software, payment processors, and customer relationship management (CRM) systems. These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4. SMS/Text Messaging Policy By providing your phone number, you consent to receive text messages from Fresh General Services LLC relating to your service appointments, estimates, and billing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is never shared with third parties. 5. Your Choices & Opt-Out Rights You have the right to opt out of communications at any time. If you no longer wish to receive text messages from us, reply STOP to any message you receive. You may also contact us directly to update your communication preferences or request the deletion of your data.

6. Contact Us If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

• Phone: (702) 826-2807

• Email: guillermo.fgsnv@gmail.com

• Business: Fresh General Services LLC